This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact your local branch or sales representative.
Unique Welding reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion
If you are dissatisfied with an item purchased from Unique Welding, you may return it to any branch for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
Tell us about your experience in our stores or on the website:
The Unique Welding standard warranty is our One-Year Warranty, and is a voluntary manufacturer’s warranty unless otherwise stated on the product packaging. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Unique Welding One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Unique Welding 15-month Limited Warranty or under their consumer law rights. Important: The Unique Welding One-Year Limited Warranty terms and conditions shall not apply to consumer law claims. For further information about consumer law, please contact your local consumer organisation.
Please note: All claims made under the Unique Welding 15 Month Limited Warranty will be governed by the terms set out in this warranty document.
Your Unique Welding product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR three (3) MONTHS from the date of original purchase (“Warranty Period”) when used in accordance with Unique Welding`s user manuals. Under this warranty, you will be able to direct your claims to Unique Welding (via your authorised distributor)even in situations where you purchased the Unique WeldingProduct from a third party. If a defect arises during the Warranty Period, Unique Welding, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces. This warranty excludes normal depletion of consumable parts, which includes but is not limited to: primary plugs, cables, secondary cables, torches and wear parts (for example: earth clamps, electrode holders and all connectors). The aforementioned consumable parts are excluded from this warranty unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.
Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.
To obtain warranty service, contact Unique Welding, your original distributor or third-party. Proof of purchase may be required to verify eligibility.
Unique Welding will provide warranty service through one or more of the following options:
Service options, parts availability and response times may vary according to region. If you require service in a region where Unique Weldingdoes not maintain a Unique Welding branchor Unique WeldingAuthorized Distributor, service options may be limited. If a given service option is not available for the Unique WeldingProduct in such region, Unique Weldingor its agents shall notify you about any additional shipping and handling charges which may apply before rendering service.
International Warranty and Repairs
Unique Welding does not offer repairs in areas outside of the Republic of South Africa. Should you have purchased your product from one of our international distributors, please contact that distributor for more details on repairing your product. Should you need our Head Office to assist with the repair of your product, please note that the delivery of the product to, and from our Head Office is for the customer’s own account.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
This warranty is governed by and construed under the laws of the Republic of South Africa.
In accordance with the South African Occupational Health & Safety Act (OH&S Act85 of 1993) and the sustainability principles as per the National Environmental Management Act, 1998 (Act No. 107 of 1998), our company strives to maintain good corporate governance, using hazard identification and risk management strategies, so as to prevent personal injury, ill health or property damage, and to safeguard the environment.
The Occupational Health, Safety and Environmental policy is thus directed towards achieving the following objectives.